UI/UX Journey on Warzone
Warzone, now in its fifth year, has been a three-year journey for me personally. As a free-to-play game, it has had its ups and downs, but we continuously refine the experience based on player feedback. Regular playtests inform the evolving game experience and align with larger company goals. While Warzone serves as a gateway to the core campaign and multiplayer modes, it also fosters its own dedicated community. In my time here, the game has undergone significant transformations, and through persistent advocacy for player experience, we’ve made impactful accessibility improvements—an area we continue to expand on.
Day-to-Day Responsibilities & Leadership Approach
On an average day, I balance multiple responsibilities as both a team lead and a hands-on contributor:
Collaboration & Meetings: I participate in daily stand-ups, feature-specific discussions, playtests, and cross-team syncs. These meetings cover live-service features I oversee, as well as planning for upcoming game iterations.
Feature Development & Strategy: Over the past three years, I have contributed to both live-service features and the development of future game iterations. This includes reviewing key stakeholder priorities, aligning with production, and actively participating in team roadmapping and planning. I frequently collaborate with engineering leads to navigate major pivots driven by stakeholder decisions and player feedback, ensuring swift and effective iterations.
Team Management & Growth: As a lead, my focus is on balancing project execution with fostering my team’s growth. I invest time in mentoring designers, refining their UX/UI skills, and aligning their projects with career aspirations. Regular 1-on-1s ensure that discussions center around their goals, challenges, and opportunities for growth.
Process Optimization & Cross-Team Coordination: I actively work across production and other departments to streamline workflows and improve efficiencies. Over the past three years, I have collaborated directly with production leads to refine feature development pipelines, ensuring better cross-discipline communication and alignment on deadlines.
My Leadership Philosophy
My leadership style is still evolving, but I focus on three key principles:
Career Growth & Coaching: I take the time to understand my team’s individual career aspirations, aligning their work with their long-term goals. I provide guidance on UX best practices, hands-on Figma support, and general industry mentorship.
Empowering Open Communication: Regular check-ins are centered on what my team wants to discuss, rather than my own agenda. I maintain an open-door policy for both professional challenges and personal concerns, ensuring they feel supported in their roles. Often I will create action items for myself to keep track of their progress and how I can support them.
Proactive Problem-Solving: If a project is not on track for success, I work closely with production and other teams to course-correct early. My goal is to create an environment where designers feel empowered to do their best work while maintaining realistic expectations and deadlines.
Future UX/UI Leadership Impact:
To further strengthen my role as a UX/UI lead, I aim to:
Expand UX Research Integration: Increase direct involvement in usability testing and analytics reviews to ensure UX insights drive design decisions earlier in development.
Develop Scalable UX/UI Guidelines: Establish more standardized documentation and design principles to streamline decision-making and onboarding for new designers.
Enhance Collaboration Between UX & Engineering: Strengthen cross-discipline workshops to align UX vision with technical constraints earlier in the pipeline.>
Champion Accessibility & Inclusive Design: Continue pushing for accessibility best practices across all UX/UI features, advocating for improvements that benefit a diverse player base.
As Warzone continues evolving, my focus remains on delivering player-centered experiences, refining our UX/UI processes, and growing a strong, capable team. I thrive in the fast-paced nature of live-service development, balancing leadership responsibilities with hands-on contributions when needed.
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